Terms & Conditions

PURE PEONIES TERMS & CONDITIONS

Pure Peonies Bouquet - Terms and Conditions

OVERVIEW

By purchasing with Pure Peonies you are stating that you are aware of the time schedule that our flowers grow, are harvested, and are sent to you.

PLANT ROOTS

Best practices for plant health is to harvest a tuber in the Fall. Pure Peonies harvests our plants starting October 1st. You will receive a shipping confirmation when your order is on its way. If you have questions about how to plant your root, please take a look at our Plant Care page. 

CUT FLOWERS 

An advanced purchase of cut flowers and bouquets can be made at any time, but the buds do not appear until May through early July.  Therefore, cut flowers are only available during this time. We request that you order flowers at least a day in advance and schedule the delivery date on the scheduler between the dates listed. If you are sending flowers as a gift to someone there is a special note in the Cart where you can indicate the individual and their address. 

SHIPPING 

For tubers: We harvest and ship in the fall - typically end of NovemberYou'll receive free shipping for orders over $100. If you are in Alaska, Hawaii or Canada we can arrange a calculated cart for shipping if you contact us at info@purepeonies.com. 

We offer free shipping on Monday-Friday deliveries of cut flowers and $50 for Saturday deliveries. Wholesalers pay a shipping fee calculated at checkout. 

  • Fall Peony Plants: Pre-order anytime of year. After harvest in the fall (October-November) we will send you your plants for transplant. 
  • Flowers: Pre-order anytime of year. We will ship during our bloom season which begins at the end of May and goes through end of June or early July. You can calendar when you'd like to receive your flowers or bouquets in the cart section of the page. 

 

CANCELLATIONS

If you cancel your order before it is sent to you, we will issue you a partial refund of the full amount minus 7% of the original order. This is to cover credit card fees from the original purchase.

EXCHANGE OR REFUND

Pure Peonies can exchange or refund your order under the following conditions: 

    • You will need to contact us within 48 hours of the delivery with
    • A photograph of the product so we can evaluate it 
Plants that have already been planted are not available for an exchange or refund. 
Thanks and happy planting!